Refund policy

Returns Accepted within 30 Days

At ME-Lips, we are dedicated to ensuring your online shopping experience surpasses expectations. If you are ever dissatisfied with a purchase, we are here to assist you every step of the way. Please contact us at info@me-lips.com for any return inquiries.

Which Items Can Be Returned?

You have a 30-day window from the date indicated in your tracking email confirmation to request a return. We accept returns for items that are unopened and unused. If your purchase was part of a gift set, please note that the entire set must be returned. Please be aware that promotional items marked as 'final sale' cannot be returned, and all gift card sales are final.

How Can I Initiate a Return?

To start a return, please contact us at info@me-lips.com. Note that items returned without prior authorization will not be accepted. You are responsible for the return shipping costs, and a 10% restocking fee will be deducted from your refund. Original shipping costs are non-refundable.

Refund Process

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed to your original payment method. Please allow some time for your bank or credit card company to complete the refund.