Purchases through Amazon Canada
Orders placed through Amazon Canada follow the return and refund options shown for your specific order. To request a return or refund, open Your Orders in your Amazon account. Amazon’s applicable policies and order-specific options govern those requests.
Other purchases
If you purchased directly from ME-LIPS through another channel, contact info@me-lips.com with your order details. Opened or used cosmetics may not be eligible for return for hygiene reasons except where consumer protection law or an issue with the product requires otherwise.
Damaged or incorrect items
For Amazon orders, use Amazon order support. You may also email us with product-related concerns.